Terms and Conditions

These Terms and Conditions set out the rules for using the Ecom Heroes website at ecomheroes.co and explain the basis on which we make our website and information available to you. By accessing or using our website, you confirm that you accept these terms and that you agree to follow them. If you do not agree, please do not use our website. These terms apply to your use of the website. Any engagement for our talent services is governed by a separate written agreement, as explained below.

Definitions

In these terms, "Ecom Heroes", "we", "us", and "our" refer to the business that operates the ecomheroes.co website. "You" and "your" refer to the person or organization using our website. "Website" means ecomheroes.co and its pages and features. "Services" means the talent sourcing, screening, training, onboarding, payroll, and management services we offer. "Content" means text, graphics, images, logos, and other material on our website.

About Ecom Heroes

Ecom Heroes is a remote talent system that helps ecommerce brands and agencies hire vetted remote professionals across roles such as customer support, paid media, Shopify development, search engine optimization, Amazon operations, email marketing, and creative work. Information about our services on this website is provided for general guidance. It does not form an offer or a binding commitment, and the specific terms of any engagement are agreed separately in writing.

Acceptance of These Terms

By using our website, you agree to these Terms and Conditions and to our Privacy Policy and Cookie Policy, which are incorporated into these terms by reference. If you are using our website on behalf of a company or other organization, you confirm that you have the authority to accept these terms on its behalf.

Who Can Use Our Website

Our website is intended for business users and for professionals who are adults. By using our website, you confirm that you are at least eighteen years old and that you are able to enter into a binding agreement. You may not use our website if the law prevents you from doing so.

Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. In particular, you agree that you will not:

• Use the website in any way that breaches any applicable law or regulation.
• Use the website to send, upload, or share any material that is unlawful, harmful, misleading, or offensive.
• Attempt to gain unauthorized access to the website, the server on which it is stored, or any connected system or network.
• Introduce any virus, malware, or other harmful code to the website.
• Interfere with or disrupt the website, its security features, or its normal operation.
• Collect or harvest information from the website using automated tools without our permission.
• Copy, reproduce, or reuse any part of the website except as allowed by these terms.

We may take any action we consider appropriate if we believe you have breached this section, including restricting or ending your access to our website.

Accounts and Submissions

Some features of our website may allow you to submit information, such as a hiring enquiry or an application to join our talent network. When you submit information, you agree that it is accurate, current, and complete, and that you have the right to provide it. You are responsible for keeping any login details secure and for all activity that takes place through your submission or account.

How Our Services Work

Our website allows you to learn about our services and to get in touch with us. If you decide to work with us, the details of that relationship, including the scope of work, fees, and responsibilities, will be set out in a separate agreement. Nothing on this website creates an employment, agency, partnership, or joint venture relationship between you and Ecom Heroes unless we agree otherwise in writing. We do our best to match clients with suitable professionals, but we do not guarantee any specific result or outcome.

Fees and Engagements

There is no charge for browsing our website. Any fees for our services are agreed in advance and set out in your engagement agreement. Unless your agreement states otherwise, fees do not include taxes, and you are responsible for any taxes that apply to the services you receive.

Intellectual Property

All Content on our website, including text, graphics, logos, images, and the design and arrangement of the site, is owned by Ecom Heroes or its licensors and is protected by intellectual property laws. You may view and use the website for your own information and for the purpose of considering our services. You may not copy, reproduce, republish, distribute, or create derivative works from any Content without our prior written permission. The Ecom Heroes name and logo are our property and may not be used without our consent.

Your Content and Submissions

When you submit content to us, such as a message, an enquiry, or application materials, you keep ownership of that content. You grant us permission to use that content for the purpose of responding to you and providing our services. You confirm that your content does not infringe the rights of any third party and that it does not breach any law. We may remove or refuse to act on any content that we consider inappropriate or unlawful.

Confidentiality

In the course of using our website or communicating with us, you may share information that is confidential, and we may share information that is confidential to us. Each party agrees to treat the other party's confidential information with care and not to disclose it to others without permission, except where disclosure is required by law. Detailed confidentiality terms that apply to an engagement will be set out in the relevant agreement.

Third Party Links and Services

Our website may contain links to third party websites and services that we do not control. We provide these links for convenience only, and their inclusion does not mean that we endorse the linked website or service. We are not responsible for the content, products, or practices of any third party website, and your use of those websites is at your own risk and subject to their terms.

Disclaimers

Our website and its Content are provided on an as is and as available basis. While we take care to keep the information on our website accurate and current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the website or its Content. We do not warrant that the website will be uninterrupted, secure, or free of errors or harmful components. Any reliance you place on the information on our website is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Ecom Heroes will not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, data, or goodwill, arising out of or in connection with your use of our website. Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including any liability for death or personal injury caused by our negligence, or for fraud. Where our liability cannot be excluded but can be limited, our total liability to you in connection with the website will be limited to the fullest extent permitted by law.

Indemnification

You agree to indemnify and hold Ecom Heroes, its officers, employees, and partners harmless from any claims, losses, liabilities, and expenses, including reasonable legal fees, that arise out of your breach of these terms, your misuse of our website, or your violation of any law or the rights of a third party.

Suspension and Termination

We may suspend, restrict, or end your access to our website at any time, without notice, if we believe you have breached these terms or if we need to do so for legal, security, or operational reasons. You may stop using our website at any time. The sections of these terms that by their nature should continue after termination will remain in effect.

Changes to Our Website and Services

We are always looking to improve, and we may change, update, or remove parts of our website or the services we describe at any time. We may also restrict access to some or all of the website. We will not be liable to you if our website is unavailable at any time or for any period.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our practices, or the law. The latest version will always be posted on this page with an updated date. By continuing to use our website after we post changes, you accept the updated terms. We encourage you to review this page regularly.

Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws that apply where Ecom Heroes operates. You agree that the courts of that location will have jurisdiction over any dispute, unless the law requires otherwise. Before starting any formal proceedings, we encourage you to contact us so that we can try to resolve the matter directly.

General Terms

The following general terms apply to these Terms and Conditions:

• If any part of these terms is found to be invalid or unenforceable, the rest of the terms will remain in effect.
• Our failure to enforce any part of these terms is not a waiver of our right to do so later.
• These terms, together with our Privacy Policy, our Cookie Policy, and any engagement agreement, make up the entire agreement between you and Ecom Heroes regarding your use of our website.
• You may not transfer your rights or obligations under these terms without our consent. We may transfer ours as part of a reorganization or sale of our business.
• These terms do not give any rights to any third party.

Contact Us