The marketplace is the second job nobody applied for. Your store has an owner. Your Amazon account has whoever is free. A dedicated operations specialist gives the marketplace its own calendar, its own stock plan, and its own report, in step with the store.
AMAZON OPERATIONS, FULLY MANAGED.
One dedicated Amazon operations specialist inside your Seller Central account: listings kept accurate, inventory and FBA shipments planned, account health watched, reviews and messages answered, and a weekly report you can act on. Selected through seven stages, trained for marketplaces, and managed by Ecom Heroes from contract to check-ins.
No fee for a plan, and no obligation to go ahead.
Trusted by founders at Peace Collective, Pirates of Coffee, Process Plus & more
Six areas. One person who owns them all.
- 01Listings and catalog
- 02Inventory and FBA
- 03Account health
- 04Reviews and messages
- 05Ads support
- 06The weekly report
An Amazon operations specialist runs the day to day of your marketplace presence so the account stops depending on you. Listings stay accurate, stock stays in the right warehouse, notices get answered before they become suspensions, and you get one written report a week instead of a dozen alarms.
It is operations, not magic. The work is specific, repeatable, and exactly the kind of thing a founder should not be doing at midnight.
The handover
Twelve Things That Leave Your Seller Central.
The marketplace work a founder usually does between everything else. Scroll, and watch each one move to the other side.
0 of 12 handed over
- Listing content and A+ pagesTitles, bullets, images, and A+ modules updated when someone remembers, usually after a competitor changes theirsListings kept currentContent, images, and A+ pages reviewed on a schedule, errors fixed, and changes logged
- Catalog accuracyVariations, attributes, and suppressed listings discovered when sales dropCatalog audited weeklySuppressions, broken variations, and missing attributes caught and corrected before they cost a week
- FBA shipments and restocksReplenishment guessed from a spreadsheet, shipments created in a rush, stock-outs on the best sellerReplenishment plannedShipments created on a cadence from sell-through and lead times, with the restock date on the calendar
- Inventory reconciliationLost, damaged, and reimbursable units nobody has time to claimReconciled and claimedInventory reports checked, discrepancies raised, and reimbursement cases opened and followed up
- Account health noticesPolicy warnings read days later, performance notifications answered under pressureAccount health watched dailyNotices read the day they land, responses drafted with the evidence attached, and you told what is at stake
- Buyer messagesQuestions answered late, response time targets missed on weekendsMessages answered in your voiceBuyer questions and order issues handled within the window, with escalations brought to you with context
- Reviews and feedbackReviews read when you happen to look, seller feedback left unansweredReviews monitored, patterns reportedNew reviews and feedback tracked, policy-compliant responses sent, and recurring product issues flagged to you
- Promotions and couponsDeals set up at the last minute, a coupon that stacked with a sale, margin lost quietlyPromotions planned and checkedDeals, coupons, and events scheduled ahead, stacking rules verified, results reported after each one
- Advertising housekeepingCampaigns nobody has opened in weeks, search terms never harvested, budgets never reviewedCampaigns kept tidy and reportedSearch terms reviewed, negatives added, budgets flagged, and the account handed to a media buyer when spend earns one
- Brand Registry and protectionHijackers on your listing noticed by a customer, infringement cases never filedListings monitored and protectedUnauthorised sellers spotted early, cases filed through the right channel, and you kept informed
- Fees and settlementsFee changes unnoticed, settlement reports never reconciled with the bankFees and settlements reconciledReports pulled, fee changes flagged, and numbers handed to your bookkeeper in a format they can use
- The weekly numbersA dashboard glanced at on Monday, no written record of what changed or whyOne written report a weekSales, stock, health, and ads in one page: what changed, why, what is blocked, and what needs your decision
Who hires Amazon operations
Three Accounts That Need an Owner.
The founder is still the one reading notices at night. When the whole business lives in Seller Central, every suppression and every stock-out lands on you. The specialist takes the daily watch so you can take the decisions.
Your strategists are doing data entry. Client accounts need an operator who keeps catalogs clean, shipments on time, and reports on schedule, working inside your processes and under your name.
How we select for Amazon
Tested Inside a Marketplace, Not on a Quiz.
Every Amazon operations specialist passes the full seven-stage Hero Selection System. Stage three is built around the account you are actually handing over.
- 01
The Global Talent Search
- 02
Experience Verification
- 03
The Skill Challenge
- 04
Character & Communication
- 05
Ecommerce Hero Training
- 06
Top 1% Hero Approval
- 07
Hero Deployment
Stage 03 of 07
The Skill Challenge, for Amazon operations
Candidates complete role-specific challenges built to measure execution, problem solving, and attention to detail under realistic pressure. For this role that means a listing to audit and correct, a replenishment problem to plan around real lead times, an account health notice to respond to with evidence, and a decision to bring back as a recommendation rather than a question.
Why it matters to you
Plenty of people have "Amazon" on a résumé. Far fewer can keep an account healthy without supervision. The challenge separates the two before you ever meet anyone.
Fully managed from day one
Your Account. Our Payroll.
Your Amazon operations specialist works inside your Seller Central account, on your priorities, reporting to you. You talk to them directly. Ecom Heroes handles the contract, international payroll, compliance, and invoicing, then stays involved after placement with regular check-ins, performance support, and a direct line to our team. If the catalog grows and the role needs to grow with it, we help you scale up.
Sourcing
Vetting
Training
Onboarding
Payroll & Contracts
Ongoing Management
In their words
The Vetting Is the Difference.
"...and the extra layer of them going through a pre-interview phase before meeting with us made a big difference."
Gurdeep Sahota · Discover Marketing Group · watch the story"We were able to find good candidates, right talents, good budget, and it's been a huge help so far!"
Yanal · Peace Collective · watch the storyAmazon operations Heroes pass the same seven stages as every Hero on this site. Four clients tell the story on camera on the client stories page.
Pairs well with
The Roles That Keep a Marketplace in Step.
Shopify Store Manager
Store and marketplace run on one launch calendar and one stock plan, so neither channel surprises the other.
Media Buyer
When ad spend earns a dedicated owner, the operations specialist hands over a tidy account and keeps the listings converting.
Graphic Designer
Main images, A+ modules, and brand store pages produced on brief, on brand, and on time.
Questions
Amazon Operations Questions, Answered.
They run the day to day of your Seller Central account: listing content and catalog accuracy, inventory and FBA shipments, account health notices, customer messages and reviews, promotions, and the weekly report. Advertising is supported as part of the role or handed to a dedicated media buyer when spend justifies one.
An operations specialist keeps campaigns tidy, reports on them, and flags what needs attention. For brands where ads are the growth engine we pair the role with a dedicated media buyer so that nobody is running a marketplace and an ad account on the side.
For a small catalog, often yes, and the custom hiring plan will say so. Once each channel has its own launch calendar and inventory logic, two specialists who share one plan usually beat one person stretched across both.
Through the same seven-stage Hero Selection System as every Hero: a global search, experience verification, a role-specific skill challenge inside a real marketplace scenario, a character and communication assessment, ecommerce training, final approval, and matched deployment.
You do. Your Hero works inside your account with the permissions you set, under your direction. Ecom Heroes handles the contract, payroll, and ongoing check-ins; it never holds your account.
Send a brief with your catalog size, marketplaces, fulfilment model, and the work you want handed over. You get a custom hiring plan, then meet matched Heroes. There is no fee for the plan. Start here.
EVERY ASIN, OWNED.
One specialist, inside your account, reporting to you. Everything around them handled.